Corporate Information

Registered Office

Ollenhauerstraße 53
13403 Berlin
Germany

Contact Details

Phone: +49 0711 35 44 41
Email: [email protected]
Website: www.literacycourses.org

Management

Managing Director: Dr. Elisabeth Mueller
Responsible for Content: Dr. Elisabeth Mueller

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Supervisory Authority

Berlin Senate Department for Education, Youth and Family
Bernhard-Weiß-Straße 6
10178 Berlin, Germany

Professional Association

German Adult Education Association (Deutscher Volkshochschul-Verband e.V.)

Dispute Resolution

We are committed to resolving disputes amicably. For consumer disputes, you may contact the European Online Dispute Resolution platform at: ec.europa.eu/consumers/odr

Licensing and Accreditation

Literacy Courses is a certified educational provider recognized by the Berlin Senate Department for Education. Our courses meet national and European educational standards.

Insurance

We maintain professional liability insurance through Allianz Versicherung AG, policy number EDU-2024-789456.

Data Protection Officer

For data protection inquiries:
Email: [email protected]
Phone: +49 0711 35 44 41

Compliance and Quality Assurance

Literacy Courses adheres to all applicable German and EU regulations governing educational services, data protection (GDPR), consumer protection, and advertising standards.

Google Ads Compliance Statement

Literacy Courses complies with all Google Ads policies including:

Transparent business practices and clear identification
Accurate representation of services and pricing
Proper data handling and privacy protection
Clear refund and cancellation policies
Accessible terms and conditions
No misleading claims or deceptive practices

We maintain current and accurate business information and respond promptly to user inquiries and complaints.

Accessibility

We are committed to making our services accessible to all individuals. If you require accommodations or have accessibility concerns, please contact us.

Company Information